At Baez Agency LLC, we respect your privacy and are committed to protecting the personal information you provide. This Privacy Policy describes how we collect, use, and share your information when you use our website and services.

1. Information We Collect

We collect personal information that you provide directly, such as your name, email address, phone number, and any other relevant details related to our insurance services like:
Financial Information: Data related to contracted insurance products and any relevant information for insurance management.
Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, and the time and date of your visit.

2. How We Use Your Information

We use the collected information to:

・Provide you with our products and services.
・Communicate with you regarding your account and inquiries.
・Send reminders, notifications, and promotions.
・Improve the quality of our services.
・Comply with legal or regulatory requirements.

3. How We Share Your Information

We do not share your phone number or SMS information with third parties or affiliates for marketing purposes. We only share information when necessary for the provision of our services, legal compliance, or with your explicit consent:

With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and email delivery.

For Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

4. Data Security

‍We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

5. Your Data Protection Rights‍

Depending on your location, you may have the following rights regarding your personal data:
Right of Access: You have the right to request copies of your personal data.
Right of Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

6. SMS Communication Consent

If you opt in to receive text messages from Baez Agency LLC, you may receive notifications regarding:

・Appointment reminders.
・Follow-ups on your requests.
・Billing inquiries.
・Promotions or special offers.

Message frequency may vary. You may receive up to 10 messages per week, although the number may be higher depending on the services you have contracted and the ongoing process to achieve the objectives of the offer.

Standard SMS Messages:

・Message frequency may vary.
・Standard message and data rates may apply, depending on your mobile carrier.
・You can opt out of receiving messages at any time by replying “STOP.”
・For assistance, reply “HELP” or visit our contact page at [Privacy Policy & Terms].

7. Consent and Opt-Out Options

Opt-In: You may opt in to receive SMS messages through:

・Verbal confirmation during a conversation.
・Submitting an online form.
・Filling out a paper form.

Opt-Out: You can stop receiving SMS messages at any time by replying “STOP.” After confirmation, you will no longer receive messages from us.

Help: For assistance, text “HELP” or contact us at info@baezinsurance.com or (800) 793-2239.

SMS Example:

“Hi Luis, this is Oscar from Baez Agency, reminding you that the requested documents must be submitted before the deadline to avoid any issues with your health coverage. If you have any questions, just reply to this message or call (800) 793-2239. | You can stop receiving these messages anytime by sending the word STOP.”

8. Information Security

We implement security measures to protect your personal information from unauthorized access, alterations, or disclosure.

9. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be notified on our website.

For more information, contact us at info@baezinsurance.com or visit our website.

‍

1. Acceptance of Terms

By accessing and using the Baez Agency LLC website, you agree to these terms. If you do not agree, you should not use our services.

2. Website Usage

You agree to use our website only for lawful purposes and in accordance with these terms.

3. Information Collection

If you provide your phone number through our online forms, you will have the option to check a consent box to receive SMS messages. This consent is voluntary and may not be required to complete your request.

Consent Text:

“By checking this box, you agree to receive text messages from Baez Agency LLC related to the services requested or contracted with the agency. You can reply STOP to opt out of receiving further messages. Message and data rates may apply. Message frequency may vary. More information is available in our Privacy Policy | Terms & Conditions.”

4. Changes to the Terms

We reserve the right to update these terms at any time.

5. Compliance with Messaging Policies

・We do not send messages containing content restricted by mobile carriers.
・We do not send messages related to loans or financing agreements.
・We do not send messages containing prohibited content under applicable regulations.

For any inquiries, contact us at info@baezinsurance.com or (800) 793-2239.

‍